Technology Operations Analyst - Seattle, WA (Hybrid Schedule)

The Commerce Bank of Washington is now accepting resumes for our Technology Operations Analyst.  This is a hybrid scheduled position located in Seattle, WA.  You will be an integral part of a team delivering products and service to internal and external clients. You will have a direct impact on driving improvements within the Technology Operations group.  The ideal candidate for this role will have the skill and experience necessary to meet the following responsibilities and qualifications.

Responsibilities

·         Identity Access Management and user life cycle experience

·         Key Performance Indicator Reporting and validation

·         Vendor management, daily operations through case management with vendors

·         SOC I and SOC II review and attestation

·         Application and system support on Windows 10, Server 2016, and Server 2019

·         Incident management

·         Update department and organization on industry and regulatory changes

·         Work with other business lines to drive process improvement

·         Project management and coordination

·         Basic reputational (social media) monitoring

·         Participate in Disaster Recovery and Business Continuity programs

·         Other duties as assigned

Required Skills 

·         Attention to detail

·         Business process analysis

·         Excellent written and verbal communication

·         Project management

·         Documentation development and maintenance

·         Control testing and validation

·         Proficient or expert ability in Microsoft Excel and Microsoft Access versions 2016 or newer

·         Practical experience with relational databases

·         Understanding of structure and unstructured data, including file types

·         Ability to lift 30lbs unassisted, 70lbs with assistance, to rack equipment 

 Qualifications 

·         Requires a Bachelor's in Computer Science, Information Systems, Business Administration or other related field or equivalent experience

·         2+ years’ experience in business analysis, processes, procedures, project management, multiple technologies, frameworks, etc. or other directly related experience.

·         Ability to elicit, gather and analysis data.

·         Solid Presentation and technical and non-technical communication skills, both verbal and written. 

·         Working knowledge of business systems and applications, incident and change management, project and systems management.  

Benefits

·         Medical, Dental and Vision Insurance - START DAY ONE! 

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·         Paid Training, Paid Time Off (PTO) depending on level hired.  (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays

·         This position is eligible to earn a base salary in the range of

o   Level II: $56,063 to $82,225 annually depending on experience

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·         Mental health benefits including coaching and therapy sessions

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·         Employee Ambassador preferred banking products

History

The Commerce Bank of Washington believes that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching businesses and professional firms by providing them and their principals with highly personalized banking and investment banking services from experienced bankers committed to long-term banking relationships. As a true partner we help local entrepreneurs and professionals realize their full potential by providing banking services that serve their unique needs.