Fraud Operations Analyst - Remote in UT, AZ, CA, CO, ID, NV, and TX

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business. 

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

Zions Bancorporation is currently accepting applications for a Fraud Operations Analyst to work remote in AZ, CA, CO, ID, NV, TX, or UT. The schedule is Monday-Friday 8:30 am-5:00 pm MST.

The ideal candidate for this position will have the skills and experience necessary to:

• Monitor and review the fraud risk, unique or highly complex exceptions generated from the various fraud prevention filters and security exception files.
• Analyze current fraud trends and provide input into rules and parameters.
• Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
• Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
• Develop and maintain Policy and Procedure Manuals.
• Develop registration & licensing documents, policy and procedure manuals, and other documentation as needed.
• Train branch staff on security procedures and policies.
• Complete governmental reports such as SAR.
• Perform other duties as assigned.

Qualifications:

• Requires a Bachelor's and 2+ years of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience, preferably in financial services.
• A combination of education and experience may meet requirements.
• Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance, and regulatory issues related to the department and/or company.
• Working knowledge of fraud systems.
• Knowledge and experience with root cause analysis.
• Demonstrated leadership skills.
• Ability to work different reports to better assist the day to day operations of the department.
• Solid analytical, interpretive, and problem solving skills.
• Ability to analyze diverse information and develop strategy recommendations.
• Must have good customer service and communication skills, both verbal and written.
• Ability to use various software applications.
• Must be able to meet strict deadlines.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, 15/20 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Pay range (depending on experience and location): $24.00-$28.85