Customer Service Support Specialist - Seattle, WA (Hybrid Schedule)
- 📁
- Banking Operations
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- The Commerce Bank
- 📅
- 065849 Requisition #
The Commerce Bank of Washington, a division of Zions Bancorporation N.A., is currently seeking Customer Service Support Specialist role in Seattle, Washington. The position may have a hybrid work schedule, which will include 1 day work from home, and 4 days in office.
This position offers an unparalleled level of service to a dedicated portfolio of Bank clients. The Customer Service Support Specialist position requires an individual who works well independently and as part of a team. This position needs a person who is professional, a self-starter, flexible, and motivated.
Job Responsibilities:
· Provides administrative and clerical support for clients and department staff.
· Responsible for taking phone calls, validating information and providing day to day assistance with demand deposit client concerns.
· Acts as a face for the bank, providing back up front desk coverage.
· Acts as rotating teller, processing routine transactions such as accepting deposits, cashing checks and accepting loan or credit card payments.
· Manages vault services such as change orders and foreign currency.
· Assists clients with online banking onboarding and usage.
· Provides coverage for out of office Customer Service Staff.
· Maintains professional working relationships with clientele respecting privacy law and policy
· Other duties as assigned.
Qualifications:
· Requires High School Degree or Equivalent and 1+ years’ experience in administrative or customer support services, banking or other related experience. A combination of education and experience may meet requirements.
· Basic knowledge of banking, bank products and services.
· Ability to multi-task.
· Solid customer service, interpersonal and communication skills, both written and verbal.
· Working knowledge of Microsoft Office software and other business software.
· Good problem resolution skills.
Benefits:
· Medical and Dental Insurance + Life Insurance + 401(k) plan + generous company matching!
· Competitive compensation commensurate with work experience (some roles include incentives, mileage + travel time pay, and/or parking waivers.
· Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within
· Tuition Reimbursement for qualifying employees
· Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.
· Hourly Salary Range based on experience & qualification: $19.49 to $28.58
HISTORY
The Commerce Bank of Washington believes that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching businesses and professional firms by providing them and their principals with highly personalized banking and investment banking services from experienced bankers committed to long-term banking relationships. As a true partner we help local entrepreneurs and professionals realize their full potential by providing banking services that serve their unique needs.
This position will be open until filled.
To review our Benefits Summary click here.
All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.
Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.
It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.
Click here to view our EEO Statement.
Click here to view applicable Federal, State and/or local employment law posters.
Click here to view our Pay Transparency Notice.