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Customer Service Specialist -Seattle

Commerce Bank Job Titles
The Commerce Bank
052195 Requisition #

The Commerce Bank of Washington, a division of Zions Bancorporation N.A., is currently seeking an experienced Client Service professional with a background in commercial banking and bank operations to fill a Client Service Specialist position in Seattle, WA. This position offers an unparalleled level of service to a dedicated portfolio of Bank clients.



The Client Service Specialist position requires an individual who works well independently and as part of a team. This position needs a person who is professional, a self-starter, flexible, and motivated. The candidate must possess the maturity and self-confidence to embrace their portfolio of commercial and consumer clients to provide the personal and professional attention they expect.


Responsibilities include, but are not limited to:

  • Primary duties: Relationship building and familiarity with individual clients and their businesses to provide an exemplary level of service. Understanding of the various business structures and their ownership to correctly prepare Bank documents. Coordinate with other Bank departments (Treasury Management, Investments, Relationship Managers) to provide timely Bank services to the client. Daily review of overdraft activity. Assist clients with daily needs including online banking, account transfers, account research and reconciliation and fraud investigations.
  • Other duties: Accept incoming calls from a variety of sources and provide courteous service to all callers. Train newer bankers on various Bank processes and procedures. Ensure clients are well cared for if the client's primary CSR is out of the office.
  • Other duties as assigned.



  • High School Diploma or equivalent and 4+ years of banking experience, bank operations or other directly related customer service experience.  A combination of education and experience may meet requirements
  • Preferred Bachelor's degree in a discipline such as Accounting, Finance or Business or equivalent work experience
  • Extensive experience in bank operations
  • Proficient in MS Office applications, including Outlook, Word and Excel
  • Experience working in a fast-paced corporate environment
  • Strong skill base to include customer service, communications, basic business writing, attention to detail and ability to multitask
  • Must be able to work independently and maintain the utmost confidentiality in a variety of situations



  • Competitive Pay commensurate with work experience
  • Health + Dental Insurance + Life Insurance and 401(k) plan – generous company matching
  • Paid Training + paid Vacation and paid Holidays + promotions from within
  • Located in downtown Seattle in a corporate building on a high floor with great views overlooking the city. 



The Commerce Bank of Washington believes that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching businesses and professional firms by providing them and their principals with highly personalized banking and investment banking services from experienced bankers committed to long-term banking relationships. As a true partner we help local entrepreneurs and professionals realize their full potential by providing banking services that serve their unique needs.

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.​​​​​​​

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