Customer Service Specialist - Bellevue, WA
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- Banking Operations
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- The Commerce Bank
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- 067214 Requisition #
At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.
We are looking for a Customer Service Specialist (Teller) to provide top notch customer service to our clients and customers at our Bellevue branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Essential Functions:
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Responsible for identifying and addressing clients' business needs by providing a variety of services to clients which may include opening accounts, accepting, and processing banking request, performing address changes, issuing, and activating banking cards, etc.
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Answers questions, receives, researches, and resolves clients' problems either through direct personal action or by referring clients to an alternative bank resource.
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Serves as a liaison between other areas of the bank to ensure customer issues are resolved.
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Performs other tasks or special projects as assigned.
Qualifications:
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Requires a High School degree or equivalent and 4+ years banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet requirements.
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Knowledge of banking products, services, operational procedures, and processes.
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Strong customer service and communications skills, both verbal and written.
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Ability to resolve problems and multi-task.
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Strong research and organizational skills.
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Working knowledge of Microsoft products, including Word and Excel.
Benefits:
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Medical, Dental and Vision Insurance – START DAY ONE!
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Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
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Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
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Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
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401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
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Mental health benefits, including coaching and therapy sessions
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Tuition Reimbursement for qualifying employees
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Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $28 - $31.25 hourly depending on job-related factors such as level of experience.
This position will be open until filled.
To review our Benefits Summary click here.
All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.
Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.
It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.
Click here to view our EEO Statement.
Click here to view applicable Federal, State and/or local employment law posters.