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Commercial Customer Service Representative -Portland

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Commerce Bank Job Titles
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The Commerce Bank
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053289 Requisition #

At the Commerce Bank of Oregon in Portland, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers.  We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals, with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

 

Our Commercial Banking Customer Service Representative in Portland will work in partnership with Relationship Managers to provide exceptional banking service and operations support to both business and individual clients.  The successful incumbent will be a professional, strong team player that has proven banking and service skills.  This is an opportunity to provide the level of service you have always wanted to provide to your clients but may not have been able to in your current position.

 

ESSENTIAL RESPONSIBILITIES:

  • Be a strong team player within the organization
  • Support the community of professionals that work at the Bank by promoting and practicing a team approach to accomplishing duties, goals, and objectives
  • Take ownership of client needs and act as their advocate to ensure that services and products requested are received in the timeframes agreed upon
  • Work closely with Relationship Managers and other team members to provide excellent client service
  • Will perform daily Client Services and Teller duties
  • Will handle day-to-day client calls, requests and questions
  • Understand a client or prospect’s full banking relationship; make product, and service recommendations
  • Perform all aspects of opening new accounts
  • Provide technical support to clients for Remote Deposit Scanner implementations and ongoing upgrades and maintenance
  • Perform treasury management implementations and ongoing service to clients
  • Process wire transfers, stop payments and various other banking services for clients
  • Assist with daily general ledger balancing, certifications, and other operational tasks for the department
  • Backup the reception desk as needed. 
  • Other duties as assigned

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Requires a High School degree or equivalent and 4+ years banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet requirements
  • Prefer BS degree
  • Proficient in use of a computer; minimum typing speed of 40 wpm.  Able to work with various software applications related to job
  • Excellent written and oral communication skills
  • Excellent analytical and problem-solving skills
  • Strong interpersonal skills
  • Able to work with close attention to detail and to maintain confidentially of sensitive information
  • Able to assess priorities and work well under pressure
  • Good knowledge of Bank Operations
  • Excellent verbal and written communication skills required
  • Excellent organizational skills required
  • Ability to work independently, yet in a team environment required
  • Creativity and optimism as a problem solver required
  • Knowledge of banking deposit, treasury management and loan products preferred
  • Experience working with commercial or business clients preferred
  • Previous experience handling general ledger balancing and certifications a plus

 

Benefits:

  • Health / Dental / Vision plan
  • Career advancement opportunities from within / paid training opportunities
  • 401K with generous match 
  • Competitive pay commensurate with experience
  • Employer assistance with commuting expenses

 

Hours:  Position is a full-time (40 hours) 8-5 PM, Monday through Friday excluding Banking Holidays. Overtime may be required throughout the year.

 

REPORTS TO:  Customer Service Manager

To review our Benefits Summary click here.

 

Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.

 

It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

 

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

 

Click here to view our EEO Statement.

 

Click here to view applicable Federal, State and/or local employment law posters.​​​​​​​

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The Commerce Bank a division of Zions Bancorporation, N.A. Member FDIC