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Bank Operations Specialist - Exceptions - Seattle, WA (Hybrid Schedule)

Banking Operations
The Commerce Bank
064639 Requisition #

The Commerce Bank of Washington, a division of Zions Bancorporation N.A., is currently seeking an experienced Bank Operations Specialist with experience in exception processing and other areas of banking. The individual selected for this position will have the highest level of attention to detail, excellent organizational skills, good time management skills, and can work independently. This is a hybrid role with time in the office and at home.


This individual will be responsible for:


·         Primary Duties: This position will primarily be responsible for Exception Item Processing (non-post items, stop payment exception review, in-clearing returns, and Fed returns), adjustments and check fraud review.

·         Other Duties: Processing incoming and outgoing wires, processing and scanning of routine transactions (deposits, withdrawals, cashed checks, loan payments, GL tickets, etc.), ordering foreign currency, helping clients at the front desk with a personable attitude, supply ordering and other duties as assigned.



  • Requires a High School diploma or GED, a Bachelor’s degree is preferred in a discipline such as Accounting, Finance or Business or equivalent work experience.
  • 1+ years of banking operations or other directly related experience.
  • Proficient in MS Office applications including Outlook, Word, and Excel.
  • Experience working in a fast-paced corporate environment.
  • Strong skill base to include customer service, communications, basic business writing, attention to detail, and ability to multitask.
  • Must be able to work independently and maintain confidentiality.



·         Medical, Dental and Vision Insurance - START DAY ONE! 

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.

·         Paid Training, 15 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays.

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.

·         Mental health benefits including coaching and therapy sessions.

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire.

·         Employee Ambassador preferred banking products.

·         Employees may, at the company’s discretion, be eligible to receive a cash bonus award.

·         Bank Operations Specialist II - $20.00 to $28.58

·         Bank Operations Specialist III - $21.77 to $31.93

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.


This position will be open until filled.


To review our Benefits Summary click here.


All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.


Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.


It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.


Click here to view our Pay Transparency Notice.


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The Commerce Bank a division of Zions Bancorporation, N.A. Member FDIC